Senior Information Systems Specialist

General Description POSTING TYPE: Open Competitive DEPARTMENT: Social Services HOURS: Full-time PREFERRED HIRING RANGE: $53,925 – $60,666/year (106 Salary Grade) FULL SALARY RANGE: $53,925 – $84,258/year LOCATION: Hybrid; telework and in-person at the Northern Service Center, West St. Paul and Western Service Center, Apple Valley UNION: AFSCME 306 CLOSE DATE: 4:30 p.m. on 10/25/2024 Come join us at Dakota County and “Be more”. Dakota County employs over 2,000 skilled individuals whose talents and contributions makes Dakota County a premier place to live and work. The work County government does is unique. Dakota County offers important careers the kind of careers that make a difference in peoples lives. Dakota County welcomes and is inclusive of diverse people, backgrounds, and perspectives. The County aims to reflect the community and clients it serves and fosters an equitable and respectful working environment where everyone is empowered to be their authentic selves. Current opening is in the Social Services department and located primarily at the Northern Service Center in West Saint Paul, MN and will also support the Western Service Center in Apple Valley, MN. This position plays a lead role in providing technical support to the department. Responsible for assisting with work direction, training, providing project management associated with managing databases and information systems; providing direction and follow-through for problem diagnosis and resolution; processing requests for user authorization, hardware management, and report processing. Duties & Responsibilities These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification. Regular attendance according to the positions management approved work schedule is required for all positions. 1. Provide lead customer service support on both hardware and software needs. First call for help on a daily basis and provides all follow-through for technical diagnosis and resolution to solve complex hardware, software, and application problems. 2. Provide orientation to new employees on equipment and software, work with ISS team(s) to identify technology related training needs, and develop, implement and coordinate technical training for the Department. 3. Act as a liaison with the Countys Information Technology Department to receive and communicate pertinent information to departmental staff as needed, as well as relay department issues effectively. 4. Install, support and maintain department hardware including PCs, multifunction machines that include printers, scanners and all audiovisual equipment. 5. Provide technical expertise in Microsoft products, OnBase EDMS and other Social Services or state systems. 6. Research and recommend technology solutions to enhance processes. 7. Assist with special projects relating to implementation of technology hardware of software. 8. Perform public health emergency response functions as trained and assigned within the departments emergency response plan. 9. Modify and maintain database applications and their integrity. 10. Demonstrates a commitment to support cultural diversity County wide, actively supports the Countys inclusion, diversity and equity initiatives, and works to address the needs of diverse and underserved communities. Essential Functions: 1-10 Knowledge, Skills & Abilities and Work Environment Knowledge of computer hardware and software and ability to apply acquired knowledge and translate to other employees. Knowledge of wide area networks, networking, cabling and communications equipment. Knowledge of integrated telecommunications systems that include soft phone technology, such as Skype. Ability to apply project management skills and provide leadership in a team environment. Ability to apply the concepts and issues related to the integration and interfacing of various software systems and system components. Knowledge and ability t troubleshoot and problem solve under pressure. Demonstrates an understanding of and respect for the diversity of customers, co-workers, and supervisors, including individuals with a disability or whose first language may be other than English. Ability to manage and balance changing priorities and to easily shift between tasks. Ability to communicate effectively both orally and in writing. Ability to use good judgment in decision-making. WORK ENVIRONMENT: Work is performed in a County office building. Some travel is required between buildings. Lifting requirement of up to 20 pounds on an occasional basis. Equipment used may include, but is not limited to, computer, printer, telephone, calculator, copy and fax machines, LCD projector, hand tools and laptop. SELECTION PROCESS: The examination/selection process for this classification will consist of a rating of your training and experience from the application materials submitted. The top scoring candidates will be forwarded to the hiring department for further consideration. Dakota County Employee Relations www.co.dakota.mn.us Main Number 651.438.4435 (contact 8 a.m. – 4:30 p.m. Monday – Friday)