National Account Coordinator

Description

At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.

This role is based in St. Louis, Missouri.

The National Account Coordinator is focused on proactive management of assigned accounts, to ensure that each customer is managed and operates with maximum efficiency. Duties include cross-functional collaboration, internal and external relationship management, translating customer needs internally, meeting our business objectives, and improving overall productivity.

This position adds value by identifying and escalating any exceptions and requires independent decision making to proactively resolve issues and execute critical processes. This position is the point of contact for other departments related to operational activity, such as Customer Experience, Purchasing, Accounting, Production, Costing, Warehouse Ops, Marketing, and IT.

KEY RESPONSIBILITIES

Proactively collaborates with the National Account Sales Team in executing sales operational processes that enable commercial team members to focus on customer-facing revenue generating activities; overall performance, profitability and growth opportunities.

Creates and maintains critical National Account information such as customer company profiles, customer and vendor contracts, marketing programs, National price files, National part files and National customer contacts.

Manages various critical processes, including but not limited to, new customer set-up, forecasting, inventory overview/fill rate reviews, drop ship execution, order processing, accounting accuracy, A/R aging reduction, report management and customer account maintenance, both nationally and locally.

Contributes to development of sales and marketing strategies and approaches for various products and services such as marketing calendar, special promotions, campaigns, sponsored events, etc.

Responsible for the operational implementation of new business opportunities. Including, but not limited to: Customer engagement, coordination with internal stakeholders through customer on-boarding, continuous review of project/opportunity management throughout lifecycle.

Collaborates with National Account Managers in development of proposals and sales presentations that includes generation of sellable insights and pricing analysis, in partnership with Category Mgmt. & other internal teams

Facilitates collaborative forecasting process to provide accurate forecasts that drive purchase order decisions by the branches, optimizes future inventory levels, and maximizes service levels to customers

Facilitates multiple recurring customer-facing and internal (Sales & Marketing) meetings and disseminate critical information and see-through execution of action items.

IDEAL EXPERIENCE/QUALIFICATIONS

Bachelor’s degree in business administration or relevant field.

3-5 years’ related experience or equivalent combination of education and experience.

Strong understanding sales and sales operations practices.

Proven and accomplished in executing against deliverables.

Ability to analyze information and determine appropriate action and to transfer previous learning to current situations.

Exceptional communication skills and capable of forging strong, impactful cross-functional relationships.

Exceptional EQ and teamwork are required.

Knowledge of one or more Bunzl operational areas (customer service, warehousing, finance, purchasing, inventory management) a strong plus.

Excellent project management, organizational and planning skills with ability to prioritize multiple tasks, projects and meet deadlines.

Outstanding attention to detail, flexibility with the ability to work in a fast-paced environment.

Persistence coupled with the ability to communicate effectively with individuals at all levels of the organization.

Ability to exercise discretion and good judgment, work with minimal supervision and maintain confidentiality of shared information and/or assignments.

Ability to identify potential issues, rectify existing concerns and mitigate obstacles with a heightened sense of urgency

Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)