Sr Manager, IT Applications

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why youll love this job

​This job is as a member of the Technology Team working in the Ballot and Trading Product, working on a suite of applications geared towards Operational Excellence and improving the Quality of Life of our Crew.

​This position will create an environment where teams leverage Data, ML, Agile and DevOps methodologies to deliver platform application solutions on time, with high quality, and that meet customer expectations. This leader will foster an environment conducive to becoming more nimble with emphasis on creating a culture of continuous learning, and career development.

What youll do

Passionately care about the Product, the Customer, and Team Members.

The immediate mission for the new leader is threefold. Continue to deliver on the Labor Contracts and re-engineer the Ballot and Trading Service layers to reusable microservices for the Platform to consume and create the first Crew Object -Preferences in the Data Lake

Ensures that sound agile project management, business analysis, and quality assurance processes are in place and practiced

Removes roadblocks, cultivates relationships, and effectively communicates across Enterprise at various levels of leadership

Leads, influences, and enforces technology standards

Demonstrates a growth mindset for internal development processes and how applications assist in business processes operational flow

Uses software development best practices to design and implement processes that maintain quality standards while meeting deadlines

Estimates effort and resources needed for development activities, ensure initiatives have the right allocation of resources, and ensure that deliverables are meeting the business needs

Maintains an effective approach on problem solving, multi-tasking, coordinating and scheduling in accordance with stated goals to ensure visibility and predictability

Develops and mentors a team of highly skilled technologists (project managers, business analysts, quality assurance, and developers)

Leads, motivates, and cultivates a high performing team environment

Manages production issues and off-hours support, communication, and coordination

Works extended hours occasionally, based on the needs of the project and the operation

Travels, as required

All youll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelors degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training

10 years of full Software Development Life Cycle (SDLC) experience designing, developing and implementing large-scale applications in hosted production environments

7 years of experience overseeing large technology projects from inception to implementation in an enterprise environment

5 years of experience delivering SDLC solutions using ITIL / Agile / XP, or similar methodologies

5 years of experience in Data and Micro-services Architecture

Exposure to ML, AI, and Business Process Re-Engineering

Preferred Qualifications- Education & Prior Job Experience

Masters degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training

Airline industry experience, including business processes and supporting technology

Skills, Licenses & Certifications

Experience in attracting, selecting, developing, and motivating technical individuals that can work as a team to meet deliverables and quickly overcome obstacles

Experience in leading a team of individuals with various levels of skills and experience in potentially high stress and challenging situations, across various geographic regions; strong leadership skills in transforming teams to be more nimble in delivering business capabilities

Ability to develop strong working relationships with other leaders within IT and across Business teams

Experience in managing, supporting, and delivering mission-critical projects/migrations

Proven ability to work with multiple teams, technical solutions, and business domains, with a focus on building action-oriented consensus, with a record of product and solution delivery

Demonstrated ability to work in a mission-critical, non-stop, real-time environment

Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environments

Demonstrated ability to thrive in a sense-of-urgency environment and leverage best practices

Ability to think strategically and use sound judgment and initiative in making decisions

Ability to manage conflicting priorities and customer expectations in a fast paced operational environment

Experience and thorough understanding of overall systems development life cycle practices and procedures using various methodologies (agile, lean, waterfall)

Strong technical experience with expertise in object oriented programming, common data structures and algorithms, and of design patterns and best practices

Experience with Siebel CRM platform architecture and design

Balanced delivery track record where IT hygiene (EOSL, patching, DR compliance, Technical Debt) is a focus

Experience working with Agile project management methodologies and tools

Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment

Experience providing requirements, review, approvals for contracts, and statements of work to vendor partners, internal vendor management groups, and legal

Experience managing financial budgets

Proven ability to handle multiple projects/work streams and demands efficiently

What youll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.