Tier 1, IT Help Desk Support

We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician!

Our Company Culture: 

Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success.  Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients.  Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. 

Centre Company Benefits:

Hybrid Work Options, Paid Time Off, and Paid Holidays

Medical, Dental, Vision, and 401(k) with employer match contributions

Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally

Position Summary

The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned. 

Essential Duties and Responsibilities

Problem management and escalation of issues in a timely manner 

Prioritization of tasks and meeting of deadlines, excellent time management skills 

Excellent troubleshooting and assessment skills 

Excellent written/verbal communication skills 

Must be a team player with outstanding customer service skills 

Entry of time sheets, expense reports and documentation on or before deadline 

Keep up-to-date on market trends, theory and new ways of doing things; embrace change 

Assist with change-management activities 

Prepare and deliver complete and concise documentation for all projects 

Present progress reports to immediate supervisor and or Project Manager (if so assigned) 

Help turn business problems into technical solutions 

Manage deployment of equipment in compliance with established technology policies. 

Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues.

Education/Experience/Certifications

2 years experience in IT related study or field. 

Must possess basic knowledge and experience with: 

Windows 7/8/10 

Microsoft Office suite 

Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.) 

Understanding of basic network concepts 

Understanding of application, desktop, and server virtualization 

Understanding of Desktop Deployment / Imaging 

Bachelor’s Degree a plus 

Desired Experience/Certifications

Certifications 

CompTIA A Certification a plus 

Windows Server 2008/ 2012/ 2016 

Microsoft Office 365 Admin portal 

Understanding of File Permissions (NTFS & Sharing) 

High School Degree required

Associates Degree or higher preferred

Work Environment and Physical Demands

Work primarily in a climate-controlled environment with minimal safety/health hazard potential.  

Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required 

Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role. 

The noise level in the work environment is moderate. 

Frequent local travel required 

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