Service Center Technical Support (SCTS)

Job Description Summary

The GEV PSE (SCTS) will be responsible for on location technical support for the GEV Services Engineering team. In this role the PSE is responsible for reviewing Service Center generated non-serviceable reports (NSR’s) as assigned by the Service Center Lead Engineer, precision measurement of components as needed, reporting all leading indicators to the applicable Product Line Service engineer and routing material as directed and/or needed. Overall, the role encompasses Aeroderivative technical expertise, people interaction, and high levels of evaluative judgment and operational acumen to achieve business outcomes. The role will also encompass Root Cause Analysis (RCA) and field technical support.

Job Description

Essential Functions:

• Disposition, justification, coordination of cost savings, and documentation of

NSRs in timely manner.

• Participate as team member on investigations.

• Assist the product service engineering platform team’s activities, such as

service bulletin development, depot support, and repair development.

• Maintain a culture of safety within the team.

• Support pipeline development by identify leading indicators and escalation to

the applicable Product Line Engineering lead.

• Interprets internal and external technical/business challenges and

recommends best practices to improve products, processes, or services.

• Participate in weekly Aero Event Review Board meetings.

• Support the implementation and standard work efforts to utilize the Clean

and Dress (CID) in L2 and L4 shops.

• Document creation, coordination for approval, and implementation of

procedures.

• Route Material as needed to support the CID process.

• Route Material as needed to support field investigations.

Basic Qualifications/Requirements:

• Minimum of 1 years of gas turbine technology experience – preferably

aeroderivative.

• BS degree or above in an engineering discipline (or HS Diploma/GED with 5

years experience GE Gas Turbine technology/GE Aeroderivative).

• Proven ability to motivate others and achieve results within high tech matrix

environment.

• 5% travel may be required.

Desired Characteristics

• Experience with analytics, RM&D, and lifting tools (Weibull analysis, etc.).

• Familiarity of O&M’s, IRM’s, bulletins, repair documents and other technical

documents.

• Familiarity with aeroderivative gas turbine construction and repair.

• Familiarity with the many operating profiles, configurations, and

environmental challenges that the Aero fleet experiences.

• Comfort influencing internal stakeholders, communicating complex technical

details in an understandable fashion.

• Clear, Inclusive and Creative, out-side-the-box thinker.

• Proven interpersonal skills.

• Self-starter.

• Strong written and verbal communication skills.

About Us

For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, the base pay range for this position is $85,600-$142,600 USD Annual.,

The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for a Variable Incentive (VIC) bonus of 10% .

The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.

This position will stay open on the career website until at least October 22, 2024.

Benefits Available to You:

GE employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: https://jobs.gecareers.com/global/en/ge-career-benefits

Our compensation & benefits are designed to help you manage your personal and family needs, while rewarding high performers. We offer a robust benefits package depending on your employment status and your national requirements.

A healthy, balanced lifestyle can mean different things to different people. Weve created programs that support the way you live and work today.

GE invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development .

Healthcare benefit s include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services.

Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants.

Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088EEOCKnowYourRights1020.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No