Content Strategist, gTech Users and Products

The application window will be open until at least 22nd October 2024. This opportunity will remain online based on business needs which may be before or after the specified date.

Minimum qualifications:

Bachelor’s degree or equivalent practical experience.

8 years of experience in content strategy, business strategy, or related project/program management.

Experience with project management, cross-functional collaboration, and stakeholder influencing.

Preferred qualifications:

Experience in building strategic content plans and analyzing user data.

Experience in experimenting with new content formats.

Ability to translate user issues into user content strategy.

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Googles diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

As a Content Strategist, you will work on the overall help and support strategy for users and customer care agents for products across multiple content channels (for e.g. help center, agent knowledge base, etc.).

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video (https://www.youtube.com/watch?v=HcjR6ZngQcw) .

The US base salary range for this full-time position is $132,000-$196,000 bonus equity benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google (https://careers.google.com/benefits/) .

Develop an understanding of all gTech Users and Products (gUP) supported content that exists for one or more products. Develop and drive overall content strategy, focused on user issues and product roadmap.

Work with our Production team to ensure creation and delivery of accurate, effective content for all supported channels, collaborate with stakeholders for content approvals and act as the main contact point to understand how content can support product launches, business goals, and priorities. Turn business goals into content solutions.

Identify opportunities to optimize content using data, industry best practices, and experimentation.

Partner with gUP Product and Analytics teams to conduct experiments and user studies to understand user journeys and create the most effective content for end users, partners, and customer care agents.

Synthesize content insights, guiding principles, and best practices.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCPEEOPost.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.