Community Resource Specialist

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly – everyone plays a vital role in improving medicine for our patients.

Interested in this position? Apply online and create a personal candidate account!

Current Employees of NeighborHealth – Please use our internal careers (https://www.myworkday.com/ebnhc/d/task/1422$794.htmld) portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page (http://careers.ebnhc.org) .

Time Type:

Full time

Department:

Community Resource & Wellness Center

All Locations:

East Boston

Position Summary:

The Community Resource Specialist will perform a wide variety of administrative and support activities to support the Care Navigation team in addressing social determinant of health needs. The Community Resource and Wellness Center supports community members with accessing basic needs such as rental assistance, food access, legal/immigration resources, domestic violence resources, and other financial supports. These functions will enable the Community Resource and Wellness Center to provide patient services efficiently and improve delivery of care. Duties will include phone intake and triage, scheduling and coordination of onsite programs such as food pantry, clothing and car seat drives. The Community Resource Specialist will also support the team with updating community resource flyers for patients, maintaining the resource database, and connecting with community based organizations to collaborate and share resources.

Essential Duties & Responsibilities

Promptly answer incoming calls to the Community Resource and Wellness Center and interacts with all callers in a professional, respectful, courteous, and effective manner.

Provide phone triage, provides resource information to connect to services of immediate need

Navigate EPIC/Care Navigation CRM to access relevant and appropriate information, document needed services

Key staff member for food distribution: maintain sign up spreadsheets, onsite coordination of food distribution.

Cradles to Crayons- referral entry and ordering. Support Care Navigator in order fulfillment and distribution

Support RAFT workshops: registering patients and reminder calls

Oversight of CRWC email: respond to emails, schedule patients or services, create CRM for CN follow up as needed

Support Care Navigators with the coordination of car seat program

Update Community resource handouts

Maintain excellent punctuality and attendance

Promote a sense of “team work” through demonstration of self-direction and self-motivation. Solve problems independently or knows when to seek consultation

Displays outstanding customer service skills when interacting with all EBNHC customers according to the ACE model

Adheres to all EBNHC and departmental policies and procedures.

Participate in required departmental activities and meetings

Perform other related duties

Education

High School diploma or equivalent. Associates preferred

Experience

2 years customer service experience. Priority given to those who have lived experience and reside in the communities we serve

Skills/Abilities

Bilingual Spanish.

Competence in Microsoft Office Positive attitude and work ethic.

Good interpersonal skills and communication with all levels of management

Pay Range

$19.55 up to $29.33 based on experience

There’s a reason NeighborHealth (formerly East Boston Neighborhood Health Center) is ranked as one of the “Top Places to Work” by The Boston Globe. Its because were committed to maintaining a supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. We are proud to offer benefits that support you inside and outside of work.

We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers. We hope you consider joining our team!

Medical & Dental Coverage

Life and Disability Insurance

Privileges at Boston Medical Center for Providers

401(K) Retirement Plan

Educational Assistance

Flexible Spending & Transportation Accounts

Paid Holidays, Vacations, Sick and Personal Time

A Generous Staff Development Benefit

Excellent Malpractice Coverage

A Designated Medical Staff Office for Physician Support

Free Parking

And Much More…