Frontier Customer Service Duty Manager

Description

Great News! Want to work for one of the leading fueling companies in the world? Join Menzies Aviation and be part of our family!

As a Menzies Aviation Customer Service Duty Manager, you will be directly responsible for overseeing customer service operations on their shift. The Duty Manager will take accountability for safety, resource management, operation standards, policy implementation, client relations, and financial performance of their shift. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

Key Responsibilities

Full accountability to the Customer Service Manager for Health & Safety issues, operational and financial performance of their shift

Planning resource allocation in each business unit for their shift

Routine liaison with customer representatives

Liaison with internal and external customers and agencies

Producing routine reports

Support the development of business units with accurate and timely project work

Ensuring compliance with all internal and external operational and administrative requirements

Perform as a mentor to other employees

Required to attend the mandatory training imposed by the Company and Airlines as per job role

Provide training to employees in accordance with Company and Airline standards

Complete investigations and report compliance to the Sr. Management Team.

Handling of all employee related issues, focusing on improving performance, professional conduct and ensuring attendance reliability.

Duties as assigned.

Qualifications

Must be at least 18 years of age

Must pass pre-employment drug screen

Must have current valid US driver’s license

Ability to proficiently read, write and speak English

Excellent communication skills

Must have a positive, can-do, upbeat personality

Able to remain calm under pressure

Must excel in time management skills and require minimal supervision

Able to stand for long periods of time at the ticket counter and gate check-in areas

Must be comfortable lifting 70lbs

Must pass FBI background check and obtain US Customs seal

Must be available and flexible to work variable shifts including weekends and holidays

Management experience in the Airport Ground Handling business

Advanced Computer Skills Required

Previous management experience and a demonstrable track record of passenger services success

A proven track record in managing a business unit

Possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures

Organizing and planning skills, with the ability and initiative to react effectively and quickly to unexpected circumstances

Knowledge, Skills and Abilities

Ability to learn quickly

Ability to understand and carry out oral and written instructions and request clarification when needed

Strong interpersonal skills

Ability to work as part of a team

Ability to build relationships

Benefits

Opportunities for Leadership Training Programs

Three Health Plans through Meritain Health that offer a variety of coverage

Two Dental Plans through Delta Dental

Vision Insurance Plan through Met Life Vision

Paid Vacation

Accident Coverage Plan

Critical Illness Coverage Plan

Hospital Indemnity Coverage Plan

Company Paid Employee Basic Life and AD&D Insurance, 2x your basic annual earnings.

Voluntary Life and AD&D Insurance

Voluntary Short-Term Disability Insurance

Company Paid Long-Term Disability Insurance

401K Savings Plan

Employee Assistance Program

Prepaid Legal Coverage Plan

Identity Theft Protection Plan

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is primarily done indoors; however, the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.

This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.

Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)