Customer Service Coordinator – 1st Shift

Total Quality Logistics

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at (513) 831-2600 ext. 51454.

About the role:

As a Carrier Services Coordinator, you are responsible for providing unparalleled service to TQLs transportation partners. You will work alongside the best Customer Service team in the industry, receiving phone calls to assist TQL carriers with any problems or questions.

Whats in it for you:

– Compensation starting at $17.50/hour
– Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck 401(k) with company match
– Advancement opportunities with structured career paths and mentoring sessions
– 4-week paid training to set you up for success
– Up to $5,000/yr in tuition reimbursement
– Employee referral bonus opportunities
– We win wherever we go – Voted a Fortune 100 Best Companies to Work For (2023) and Forbes Americas Best Employers (2022)

What youll be doing:

– Provide excellent customer service to TQLs carrier base
– Help resolve shipping issues with a high level of professionalism
– Work with insurance companies to verify expiration dates for cargo and liability insurance
– Document and manage all tasks in our internal systems
– Communicate directly with the sales team when necessary

What you need:

– A passion for customer service
– The desire to be a part of TQL while contributing to our continued growth
– Hall of fame work ethic with a history of excellent attendance
– Ability to take ownership of responsibilities and see tasks through completion
– Excellent communication skills

Where youll be: 1103 Allen Drive, Milford, OH 45150

Category: Customer Service/Administrative


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