Bilingual Customer Service Specialist

JOB REQUIREMENTS: Customer Service Specialists work closely with
wholesale and retail customers to determine their needs, answer their
questions about Sherwin-Williams products, and recommend the right
solutions. Store associates Customer Service Specialists are also
expected to promptly resolve any customer concerns and ensure maximum
client satisfaction as well as stay up-to-date with product features and
maintain the high quality and visual standards of the products and
store. Customer Service Specialists are tasked with achieving excellent
customer service, while consistently meeting the stores sales goals.
Job duties involve contact with customers, which may include minors; and
access to cash and other payment methods, electronic equipment, personal
information, store merchandise and other items of value, and such access
may be supervised or unsupervised. The Company therefore has determined
that a review of criminal history is necessary to protect the business
and its operations and reputation and is necessary to protect the safety
of the Companys customers, staff, employees, vendors, contractors, and
the general public. Ensure high levels of customer satisfaction through
excellent sales service Assist customers in person and over the phone by
determining needs and presenting appropriate products and services Build
productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and
procedures Follow and achieve sales goals on a monthly, quarterly, and
yearly basis Maintain precise work order files and formulas Pull
appropriate products from the sales floor or warehouse Tint and mix
products, as needed, to customer specifications Stock shelves and set up
displays Clean store equipment Load/unload delivery trucks Assist in
making deliveries, as needed Maintain in-stock and presentable condition
assigned areas Remain knowledgeable on products offered and discuss
available options Comply with inventory control procedures Suggest ways
to improve sales Minimum Requirements: Must be at least eighteen (18)
years of age Must be legally authorized to work in the country of
employment without needing sponsorship for employment work visa status
now or in the future Must be able to read, write, comprehend, and
communicate in English Must be able to read, write,… For full info
follow application link. Sherwin-Williams is proud to be an Affirmative
Action, Equal Employment Opportunity, Inclusion and Diversity Supportive
Employer. All qualified candidates will receive consideration for
employment and will not be discriminated against based on race, color,
religion, sex, sexual orientation, gender identify, national origin,
protected veteran status, disability, age, pregnancy, genetic
information, creed, marital status or any other consideration prohibited
by law or by contract. VEVRAA Federal Contractor requesting priority
referral of protected veterans. APPLICATION INSTRUCTIONS:
Apply Online: ipc.us/t/BBCF5473102E4E47