Event Manager

Major Responsibilities/Activities

Produce, manage and execute events including, but not limited to, the following:

Tennant events: Griffins Hockey, Gold Basketball, and Rise Volleyball Games and events.

Concert and Live Productions.

Banquets, Meetings and Conferences.

Van Andel Arena Ancillary Events, both inside and outside of the facility.

Working knowledge and understanding of Riders and Production Documents for concerts and Live Productions.

Evaluate Rigging Overlays for Concerts & Live Productions ensuring Production Staff are in contact with local labor and secure engineering evaluations and bridle plans through outside vendor (if necessary).

Develop event documents to effectively communicate with all departments regarding operational needs.

Serve as an overall resource to all departments for the assigned event.

Determine proper staffing levels according to event requirements and general facility security and safety.

Ensure production requirements, event estimates, and final billings are completed timely

Maintain post event summaries and correspondence as required for all events.

Act as liaison between the client and facility reassuring that all requirements are met and facility rules, regulations and policies are adhered to.

Provide quality customer service to facility staff, clients, and the general public.

Work alongside the Front of House Coordinator on customer service initiatives and follow up requests for events as necessary.

Perform front of house operations as the Front of House Manager for events when needed.

Possess a team player mentality and easily adapt to changes in a multi-client environment.

Minimum Requirements

Four (4) year Bachelor’s degree in a related field from an accredited college or university preferred.

Three (3) to five (5) years of related experience in the meeting planning or event planning industries.

Equivalent combination of education and experience may be taken into consideration.

Proven ability to develop, organize and communicate event documents for the staging of large-scale public events.

Effective communicator and decision-maker in a high-pressure, fast-paced work environment.

Ability to organize, plan, and prioritize daily workloads.

Proven ability to meet stringent deadlines through multi-tasking, and ability to work effectively in high-pressure situations.

Skilled in establishing strong customer relations and meeting or exceeding customer needs and expectations.

Computer proficiency in Microsoft Office and basic office equipment.

Knowledge of computer aided design programs (CAD) such as AutoCAD, preferred.

As a condition of employment, qualified applicant will be subject to a background check, including criminal history, driving history, previous employment verification and character references.

Essential Physical Functions:

Working under extreme deadlines under pressure.

Working extended hours, including nights and weekends.

Frequent lifting, bending, walking and handling and lifting heavy equipment up to 50 lbs. required.

Exposure to bright lights, extreme temperatures and loud noise.

Excellent speaking and listening skills, requiring the perception of speech.

Capable of sitting, standing, and walking for extended work hours.