EIS Global Connect Delivery Manager – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Enterprise Information Security (EIS) team is responsible for cybersecurity across our organization. We support our business and members by reducing risk, rapidly responding to threats, focusing on business resiliency and securing new acquisitions.

This role falls within the EIS Strategic Transformation and Operations department – specifically within the EIS Global Connect Team. This role, works across EIS (Enterprise Information Security) with product and Service Owners, to identify and operationalize new services that can be managed by our EIS Global Connect team which are delivered efficiently and meet customer expectations.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Work across EIS with product and Service Owners to improve the customer experience of existing services managed by our security operations team

Work with security operations team to review and improve processes to better support customers and meet Service Owner’s requirements

Capitalizes on lessons learned and process improvement opportunities

Defines, builds, monitors, and controls an EIS Service Catalog which will helps our customers understand what services are available for consumption

Contributes to a centralized knowledgebase of articles used for customer service requests

Defines, grooms, prioritizes, and manages a backlog of service requests (user stories)

Manages user stories in assigned sprints and releases

Communicates progress against plan with management and stakeholders

Comfortable being a point of escalation for support

Drives marketing and awareness of security operations team

Solid hard skills: Project Management, Service Request Management, Business Development, Operations Excellence

Solid soft skills: Communication, Problem-Solving, Time Management, Collaboration, Listening

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Bachelor’s degree or equivalent experience

3 years of managing complex programs/projects

3 years of managing service requests (intake > fulfillment)

Preferred Qualifications:

Direct or Indirect People Management Experience

Operations experience

Information Security Operations Experience

Knowledge of IT Service Management Module in ServiceNow

Knowledge of Rally and Agile Methodology

All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, or Washington, D.C. Residents Only: The salary range for this role is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.