Slot Technician

This job was posted by https://www.kansasworks.com : For more
information, please see: https://www.kansasworks.com/jobs/13077088

POSITION SUMMARY
The Slot Tech is responsible to monitor the performance of electronic
gaming devices, activity, and conditions of casino gaming areas ensuring
all slot machines are operable and in good repair. Ensure compliance
with approved procedures for the slot areas in a professional manner.
The Slot Tech is a first level ambassador for guests enjoying their
gaming experience at a gaming device. Protects company assets by
adhering to company policies and all state and regulatory compliance to
include Internal Controls Policies and Procedures and the Responsible
Gaming Plan. The Slot Tech is responsible for providing Hometown
Hospitality and delivering Fun.

GENERAL ACCOUNTABILITIES
The following statements are intended as general illustrations of the
work in this class and are not all- inclusive:

1. Responsible for guest service with energy and professionalism,
providing Hometown Hospitality and delivering Fun.

2. Maintains the electronic components, systems, and peripherals of
gaming machines.

3. Repairs and modifies components, electric systems and peripherals of
the gaming machines and kiosks.

4. Configures slot and video machines to meet manufacturers and
regulatory agency specifications.

5. Removes, moves, installs and/or upgrades slot machines.

6. Maintains an inventory of parts for the slot machines.

7. Monitors and tracks the slot machine malfunctions, the cause, the
repair, and the parts involved.

8. Tracks and records all test money usage and testing results.

9. Notifies shift supervisor of irregularities in customers play.

10. Maintains a clean and safe environment.

11. Enthusiastically supports, actively promotes and demonstrates
superior customer service in accordance with department and company
standards and programs.

12. Effectively handles customer concerns and requests.

13. Maintains complete confidentiality of all company information at
all times.

14. Acts in the capacity of other positions on an as needed basis.

15. Performs all job duties in a safe and responsible manner.

16. Performs other duties as may be assigned by department and/or
company management.

COMPLIANCE RESPONSIBILITIES
In addition to the other duties described herein, each and every Team
Member has the following responsibilities related to compliance with
laws and regulations:

Attend required training sessions offered by the casino.
Obtain required license(s).
Perform the duties described in compliance with local laws and
regulations.
Take the necessary steps to ensure minors are not allowed to gamble or
loiter in gambling areas, drink alcoholic beverages, or purchase
tobacco.
Have knowledge of the ordinances, regulations, laws, policies, and
procedures relating to the Team Members department.
Have knowledge of the Propertys programs to address problem gambling.
Consult with the appropriate individuals and maintain an effective
system of written policies, procedures, and internal controls to ensure
compliance with the state regulations and Systems of Internal Controls.
Take the appropriate steps to investigate exceptions, fraud, and
potential violations and report such instances to the appropriate levels
of management.
Reports any acts of wrongdoing on behalf of any Team Member that they
have knowledge of.