Slot Supervisor/slot attendant

This job was posted by https://www.kansasworks.com : For more
information, please see: https://www.kansasworks.com/jobs/13077089

POSITION SUMMARY
The Slot Supervisor is responsible for the supervision and coordination
of activities for slot department workers to provide service to patrons.
Handle and settle complaints of players. Verify and pay off jackpots.
Reset slot machines after payoffs. Make repairs or adjustments to slot
machines or recommend removal of slot machines for repair. Report
hazards and enforce safety rules.

GENERAL ACCOUNTABILITIES
The following statements are intended as general illustrations of the
work in this class and are not all- inclusive:

1.Provide friendly, fast, and helpful customer service.
2.Assist in the supervision of the overall slot operations.
3.Encourage employee ideas and feedback.
4.Counsel, guide and instruct assigned personnel in proper performance
of duties.
5.Recommend when training is needed.
6.Prepare and present performance appraisals.
7.Able to actively initiate proactive interactions with players to
create and maintain customer relationships.
8.Maintain highly trained and motivated team members; administer and
adhere to all gaming rules and regulations; investigate variances, bill
validator and ticket in/ticket out claims.
9.Supervise all aspects of the slot floor; ensure company assets are
protected at all times; perform multiple tasks; develop and maintain a
rapport with slot players and handle customer concerns not resolved by
subordinates. Approves jackpot payoffs as required.
10.Assist in jackpots and fill requests
11.Supervise and manage the work processes or procedures of team
members
12.Supervise and manage attendance and time records of team members.
13.Effectively and efficiently manage labor costs and staffing
objectives while achieving guest satisfaction.
14.Protect and preserve assets of the company.
15.Meet grooming and appearance requirements.
16.Meet attendance guidelines.
17.Must adhere to regulatory, department and company policies.
18.Perform all job duties in a safe and responsible manner.
19.Perform other job related and compatible duties as assigned.
20.Leads by example.
21.Performs other duties as required.

COMPLIANCE RESPONSIBILITIES
In addition to the other duties described herein, each and every Team
Member has the following responsibilities related to compliance with
laws and regulations:

Attend required training sessions offered by the casino.
Obtain required license(s).
Perform the duties described in compliance with local laws and
regulations.
Take the necessary steps to ensure minors are not allowed to gamble or
loiter in gambling areas, drink alcoholic beverages, or purchase
tobacco.
Have knowledge of the ordinances, regulations, laws, policies, and
procedures relating to the Team Members department.
Have knowledge of the Propertys programs to address problem gambling.
Consult with the appropriate individuals and maintain an effective
system of written policies, procedures, and internal controls to ensure
compliance with the state regulations and Systems of Internal Controls.
Take the appropriate steps to investigate exceptions, fraud, and
potential violations and report such instances to the appropriate levels
of management.
Report any acts of wrongdoing on behalf of any Team Member that they
have knowledge of.