service operations associate

service operations associate.

chantilly , virginia

posted today

job details

summary

$21 – $23 per hour

temporary

bachelor degree

category office and administrative support occupations

referenceAB4631829

job details

Our client is looking for a personable and detail oriented Service Operations Associate with 1-2 years of customer service, data entry, and/or administrative experience. This will be a fully on site position located in Chantilly, VA with a duration of 3 months (potential to extend). If this sounds like a fit for you, please here.

salary: $21 – $23 per hour

shift: First

work hours: 8 AM – 5 PM

education: Bachelors

Responsibilities

Interact with customers, vendors, sales representatives, and technicians on a daily basis.

Coordinate logistics and scheduling of technicians for service visits.

Communicate cancellations or delays with customers.

Provide outstanding customer service to each customer using phone or email communication.

Strive to improve customer satisfaction by building relationships with customers and understanding customer needs.

Handle customer inquiries and resolve complaints in a timely, professional, and accurate manner.

Handle incoming phone calls, emails, and portal communications with customers and other departments.

Manage work order queue to include opening, updating, and closing tickets in a timely manner within defined goals.

Monitor parts orders or RMAs and coordinate follow up visits.

Provide pricing for service requests, parts, or repairs.

Maintain and update customer records within service management system.

Update information in other administrative systems related to timecards, invoices, or parts.

Work with management team to identify process improvement areas.

Other duties as assigned.

Skills

Basic Computer Skills

Operations

SalesForce.com

CRM

Problem Solving

Written Communication

Oral Communication

Customer Service

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether youre looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidates education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

we are here to help you with your questions.

NW

natnael wendifraw

1 202 783 2661 (tel:1 202 783 2661)

Nat.wendifraw@randstadusa.com