Customer Service Representative

Description:

-Responsible for assisting customers needs via email and phone

-Customers looking to place new orders, order updates, tracking and shipment information, and order issues

-Process bills of lading

– Send tracking orders to customers

-Process online orders

-20-30 phone calls per day (the volume can be lower or higher based on the day)

-Respond to customer emails from general email inbox

-Assembling customer binders for the production process

-Order processing and order entry using LN Infor by Oracle

-Other duties as assigned.

Hours:

Monday-Friday 8am-5pm

Skills & Qualifications:

-1-2 years of customer service or retail experience

-Computer Skills

-Data Entry Skills

NICE HAVES:

-LN Infor Oracle

-Bilingual in Spanish

SOFT SKILLS:

-Follow-through

-Resourceful on their own, ability to ask good questions and work through problems

-Team player: will work with a team of 6

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.