Watch Officer/Network Monitor, Day Shift

Description

SAIC has an opening on a Prime Contract for a Network Monitor/Watchstander! In this role you will help provide 24/7/365 mission support to a variety of system applications and networks directly involved with the security of the United States. Candidates will work to provide tiered support to a multitude of customer systems, in a fast paced, team-centric environment. The Network Monitor will: receive training to provide base Tier 1, and eventually, Tier 2 IT support; directly interact with multiple customers; work closely with Network, Integration, Software Engineers; as well as learn several System Administration duties. You must be able to remotely monitor and analyze systems, document network anomalies, apply basic troubleshooting techniques, operate in multiple OS computer environments, and have a basic network background.

Position duties will include but are not limited to:

Remotely monitor and troubleshoot multiple systems across a worldwide enterprise network

Document problems in trouble tickets, provide system status updates to the community and log system events

Create daily status reports and examining metrics to ensure all system performance requirements meet or exceed customer expectations

Interact with system and network engineers, integrators, and system developers to understand minimum operating requirements, as well as make regular contact with customers and system developers in reporting problems and implementing resolutions to anomalies

Upon acceptance, internal training will be provided after which a level 1 network monitor certification test will be given and must be passed within 90 days of starting on the program. Additional training and a level 2 certification is also available for those individuals seeking greater responsibility and interaction with the customer, engineers, and developers of these network systems.

Qualifications

Must have a current/active TS/SCI with Polygraph

Minimum of 5 years of professional and/or academic experience

Bachelors Degree or experience in lieu of degree

Ability to work on a 12 hour panama schedule (Night Shift)

Strong Customer Service Skills

Experience utilizing Windows Operating Systems

Strong skills with Microsoft Word, Excel and PowerPoint

Ability to successfully complete the above mentioned 90-Day Level 1 Certification

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
REQNUMBER: 2413561

SAIC is a premier technology integrator, solving our nations most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability