Help Desk Technician

Description:

SafeRack (a subsidiary of Six Axis, LLC) is an American company that manufactures industrial safety products for truck, railcar and industrial loading applications. Its products include access gangways, fall protection systems, loading arms, safety cages and loading rack products. Saferack is hiring two help desk technicians to join their current team on a 6month contract to hire opportunity. The help desk team is the first level of support for their 300 end users. The help desk team assists with issues ranging from troubleshooting O365, phone support/set-up, workstation set-up, setting up user accounts, MFA (multi-factor authentication), etc. There are about 100-125 tickets per person per month (not including walk-in tickets). The ideal candidate will have experience with web-based ticketing systems like Genuity and remote access tools like ConnectWise. Preferred certifications include A and Network, Cisco certifications are a plus. They are open to bringing on a junior systems admin in place of the second help desk person (preferred cert: CompTIA).

Skills:

help desk support, help desk, troubleshooting, customer service, windows 10, windows, phone support, ticketing system, password reset, hardware, microsoft office, technical support, desktop, mac os x

Top Skills Details:

help desk support,help desk,troubleshooting,customer service,windows 10,windows,phone support,ticketing system,password reset,hardware,microsoft office,technical support,desktop

Additional Skills & Qualifications:

Experience with Mac OS a plus but they are willing to train them. Conversion based on level of experience: $49,920 – $65,000 (will only go this high if they bring quite a bit of experience in the systems admin space).

Experience Level:

Intermediate Level

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.